We speak your language 

CAREES, is a multi-lingual assistance firm. CAREES operation, which provides medical reports in dozens of languages, serves all our guests in their own language.


Support Services For Insurance Companies

CAREES, first legal tourism health agency in Antalya, is also an independent health institution. It offers supporting services to insurance companies in case of any inconvenience and accidents occurred for the travelers coming to our country for vacation or business. Our services are provided under two main headings: Medical Assistance and Roadside Assistance.

Detailed information about our services can be found below.


Medical Operation Management

In case of accidents and disturbances of travelers who come on holiday in our country, we manage the follow-up of the patient's personal needs from the first medical interventions to referral to the hospital (if needed) and the follow-up and control of the treatment in the health institution. Each case is monitored and managed with the utmost care in order to not giving any chance of any fault.


Mobile Health Network

As well as being involved in all treatment processes, we offer our patients, pre-treatment and post-treatment service with a wide network of the ambulances in Turkey. We provide uninterrupted health services with our AID brand and dozens of contracted ambulance companies.

We offer air ambulance or medical escort for long transfers of our patients. On the scheduled flights, we carry out the transfers, with Doctor or Nurse depending on the situation of the patient.


Housecall Examinations


Carees develops its experience in emergency health care services with on-site examination services for planned and non-emergency patients. On-site examination service is a health service demanded by insurance companies especially for the guests who come to our country for tourism purposes. The medical team going to the patient's location, make the patient's first examination, create the treatment plan, Perform simple laboratory tests as required. All treatments such as injections, serum applications, bandaging, etc. are carried out at the patient's location. Especially for our guests coming for holidays to our country in order to avoid losing time with long-term treatment, we provided an on-site quick examination, carried out by experienced physicians at every point of Turkey.

The treatment service, which results in the evaluation of the clinical status of the patient, the creation of treatment plans and the first dose application, continues with the follow-up of the patient's processes. In a few days, the medical team contacting the patient follows the general condition of the patient during the examination and treatment process. After the full recovery is provided, the service is reported to the patient's insurance company.


Reporting to the insurance company can be done in the English language or in other languages ​​requested by the insurance company. If the treatment of the patient continues in the country, the follow-up of the patient after the examination is reported to the insurance company and the opinion about the evacuation should be stated.


House Call Workflow:


Receiving a Call


Consultant Physician's contact with the patient and taking the anamnesis


Selecting and Directing the Appropriate Team




Simple Medical Laboratory Assays


First-dose drug applications Serum-Injection-Dressing -Ready Care- catheter Applications and so on.






Medical Reporting


Doctor's Opinion


Follow-up and Reporting of Treatment


All processes are provided in international standards with the understanding of fast and safe health service. The on-site inspection service, which is integrated with all insurance companies, eliminates the obligation of patients to pay during the holidays and is made all billing to insurance companies. In accordance with the approval of the insurances, the diseases and treatments not covered by the insurance are collected from the patient with the consent of the patient.


Referral to Health Care Institutions

According to the patient’s situation, medical advice and pricing policy, the most compatible institutions or hospitals are selected, by our experts and the patient is taken from her/his place and transferred to the selected Institution by Carees.


Second opinion

Travelers who came from abroad to our country may need medical help due to different reason such as road accident, injury, etc. At that time and on demand of the patients or insurance company, our professional team consists of experts, specialists and doctors, will follow up the patient’s treatment from the beginning to discharging from the hospital and even returning to their home country.

The treatment, imaging, and evaluation of the examinations are reported to the insurance company by checking the clinical condition of the patient in the treatment planning.

In addition to the report of the specialist physician, the medical operation compares the case with the sample patient files and presents the insurance company, information about the billing.


Medical report in your language

In this service, medical information taken from hospitals and/or doctors is converted into CAREES’s medical report format.

This report is designed according to the needs of our business partners.

Adapted medical reports allow us to provide the necessary information to the requesting institution (Assistants or the medical team of insurance companies).

We provide safe health services to all domestic and foreign guests as an independent health care provider.


Transportation of Patients and Patients' Relatives

It is the service provided for the transportation of the medical team coming from abroad or the transfer of the patient to the hospital. In addition, in the transfer of non-urgent patient and patient relatives, a vehicle fleet is provided. Our service covers all transfers for medical purposes, which includes the transfer of the patient's relative between the hotel and the hospital.


Medical Evacuation and Return to Homeland

All services provided for medical evacuation and return to the homeland include the transfer of patients and cover all necessary medical and non-medical procedures. Moreover, for the patients that require medical report for flight permission, CAREES evaluates the patient and decides whether or not to allow flight.


Technical Assistance

Towing, crane, and rescuers

Professional technician of vehicle mechanic,

Transportation companies

Car rental companies,

Customs Organization Offices,  


Out-of-Hospital accommodation

Due to the prolongation of treatment or any technical reasons, you can take advantage of accommodation in our elegant hotels. Our hotel options, consisting of dozens of alternatives, will respond to all your needs.


Cost Control

The treatment profiles of the patients in the hospital are evaluated by specialized software and expert staff, In line with the demand of insurance companies.

The tests, examinations, and operations that go beyond the possible treatment protocol or do not comply with the normal treatment protocol or are invoiced above normal figures, are reported to the insurance company.

All patient files are evaluated and reported by specialist physicians according to the clinical condition of the patient.



Medical Escort

Medical Escort is the accompanying and the medical support of the medical staff consisting of Specialist Doctor - Paramedic - Nurse, until the medical dependence of the patient is terminated separately or together with the patient.


We can provide the medical ambulance service for long-distance evacuations with scheduled air ambulance and scheduled flights based on clinical suitability.




Patients with appropriate clinical conditions, no infectious disease, and no isolation, and patients at high risk of increased intracranial pressure during pressure balancing at high altitude are the groups of patients who should not be transported by normal course.


Patients who use oxygen due to the respiratory system and who use a high rate of oxygen are not possible to transfer with scheduled aircraft. It is a type of transfer that is recommended for patients who are stable and vital functions are not at risk. Suitability for cabin pressure is very important for all patients transferred by this route.


Stretcher flights are made with the help of a special stretcher which is placed on the seats of 6-9 purchased according to the type of aircraft. Stretcher must comply with international civil aviation rules. Patient's transfer cannot be performed by placing all types of the stretcher.


These flights are provided by the seats at the rear of the plane. According to the suitability of the plane with the other passengers, the curtain and the isolation of the part is provided. It is not made in an area independent from other passengers. In some airplanes, even if isolation is not possible, the patient and the passengers travel together without any splitting.




The flight permit must be written by the doctor in the hospital, and the patient's clinical condition must be clearly written and must lie in bed. Medical team presence is mandatory on Stretcher flights. It is mandatory for the physician at the hospital to write to the patient how to accompany a medical team. Medical team to accompany the patient, are experienced physicians and health personnel.


The captain of the plane is the last decision. Even if you have medical documents, the first captain of the flight can take the patient off the plane without giving any reason. It has the right. In such cases, the patient may wait for the next flight, meet the airline company, or evaluate different alternatives.




Medical teams to accompany the patient during the flight should be Specialist, Doctor, Anesthesia Technician, and Paramedics and Intensive Care Experienced Nurses. The flight experience of the healthcare team in terms of rapid and reliable intervention against the negative situations that may occur in the cabin is extremely important in the flight. The experience of the medical team should be evaluated in terms of the duration of the occupation, the certificates received and the time of escorting the stretcher flights.


As much as the experience of medical teams, the devices used by volatile personnel is very important. It is important and obligatory that all medical devices for patient safety and flight safety have international flight certificate.


Because of being a special flight, flights with stretcher are sold without any promotion from the top of the scheduled flight.


CAREES has been providing service for many years on stretcher flights with its expert team and flight certified medical teams.


assisting insurance company to save your money

Due to theft, forgetting and losing or different needs of our guests coming to our country, we provide cash needs on the same day. In accordance with the approval of ofinsurance companies or their representatives and the amount determined, they are paid in cash at the address of the guest in the requested days and in return for signature.